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Our exchange and return policies. Garments must be unworn, with all original tags attached and in their original packaging. Specific conditions may vary for special or made-to-order pieces.

We ship NICOLETTA within Mexico and to selected international destinations.

Within Mexico, we offer standard and express shipping options. For international orders, estimated delivery times are 7–15 business days, with express options available for certain destinations. Delivery times may vary depending on availability, destination, and customs processing.

Please note: Order processing times are separate from shipping times shown at checkout.

Processing Times

All orders are processed within 2–7 business days (excluding weekends and holidays) after receiving your confirmation email.

Pre-orders are processed within 10–60 business days, depending on the piece. Each garment is made with intention and care, and estimated delivery timelines are provided at the time of purchase.