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Privacy policy

Last updated: October 2, 2026

This Privacy Notice is issued under Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

1. Data controller

Nicole María Sutcliffe Quevedo, trading as NICOLETTA® ("we"), with address at Lincoln House, Luis G. Urbina No. 74, Local M, Col. Polanco III Sección, Alcaldía Miguel Hidalgo, C.P. 11560, Mexico City, Mexico, is responsible for your personal data. Privacy contact: info@nicolettaoficial.com.

2. Data we collect

  • Identification and contact: name, email, phone, billing and shipping address.

  • Order data: products purchased, order history, returns and messages you send us.

  • Payment data: processed directly by Shopify and its payment providers. We receive only limited details (e.g., card type, last four digits); we never store full card numbers.

  • Browsing data: IP address, device, browser, pages visited, collected through cookies and similar technologies.

We do not ask for sensitive personal data. Please do not include it in messages to us.

3. Primary purposes (needed for your purchase)

  • Process, ship and deliver your orders.

  • Handle returns, exchanges, refunds and customer service.

  • Send order and shipping confirmations.

  • Prevent fraud and defend against chargebacks.

  • Comply with tax and legal obligations, including invoicing (CFDI).

4. Secondary purposes 

  • Send newsletters, launches and promotions.

  • Analyze Site use and improve our products and experience.

  • Show personalized ads on social media.

You can refuse secondary purposes at any time by unsubscribing from any email, or by writing to info@nicolettaoficial.com with the subject "Opt-out." Refusing them will not affect your purchases.

5. Who we share data with

We share data only with providers that help us run the business and who act on our instructions: Shopify (e-commerce platform), payment processors, shipping carriers, email and analytics providers, and our accountant for tax compliance. We may also disclose data when required by law or a competent authority. Some providers store data outside Mexico, including in the United States. We do not sell your personal data.

6. Cookies

We use cookies to keep your cart, remember preferences, measure traffic and support advertising. You can disable cookies in your browser; some Site features may stop working.

7. Your ARCO rights

You may Access, Rectify or Cancel your personal data, or Oppose its use, and you may revoke your consent or limit its use. Email info@nicolettaoficial.com with: your full name; a copy of your ID (or your representative's and proof of authority); a clear description of the request; and any document that helps us locate your data. We will respond within 20 business days and, if your request is granted, carry it out within the following 15 business days. Some data must be kept for legal and tax reasons even after a cancellation request.

8. Retention

We keep your data while you are a customer and for as long as needed to meet legal, tax and accounting obligations (generally up to 5 years for tax records), then delete or anonymize it.

9. Security

We use reasonable administrative, technical and physical measures to protect your data. No online system is completely secure. If a breach significantly affects your rights, we will notify you.

10. Customers outside Mexico

If you are in the European Union, United Kingdom or United States, you may have additional rights under your local laws (such as data portability or deletion). Contact us and we will honor any rights that apply to you.

11. Minors

The Site is not directed to people under 18, and we do not knowingly collect their data.

12. Changes

We may update this Notice. The current version, with its date, will always be posted on this page.

13. Authority

If you believe your data rights have been violated, you may contact the Mexican data protection authority (currently the Secretaría Anticorrupción y Buen Gobierno).