FAQ´S
How do I know how a garment will fit me?
How do I know how a garment will fit me?
Each product page includes measurements, length, and a recommended size range. If you need help before making a purchase, feel free to contact us. We’ll be happy to guide you based on your measurements and the fit you’re looking for.
What size should I choose?
What size should I choose?
Many of our pleated pieces are designed as one-size styles thanks to the flexibility and adaptability of the pleated fabric. Each product page includes an approximate fit range to help you find the best option for you.
How should I care for pleated garments?
How should I care for pleated garments?
We recommend washing in cold water on a delicate cycle or by hand, and air drying. Do not tumble dry or iron directly. To preserve the pleats, avoid exposure to high temperatures.
Will the pleats lose their shape with wear or washing?
Will the pleats lose their shape with wear or washing?
No. Our pieces feature permanent pleating designed to retain its shape when cared for properly.
Do you offer international shipping?
Do you offer international shipping?
Yes. We ship NICOLETTA within Mexico and to selected international destinations.
Within Mexico, we offer standard and express shipping options. For international orders, estimated delivery times are 7–15 business days, with express options available for certain destinations. Delivery times may vary depending on availability, destination, and customs processing.
Where can I find NICOLETTA?
Where can I find NICOLETTA?
You can discover NICOLETTA at our showroom in Mexico City, as well as at a selection of boutiques and concept stores. Visit our Stockists section to see our current locations.
Can I make an exchange or return?
Can I make an exchange or return?
Yes, subject to our exchange and return policies. Garments must be unworn, with all original tags attached and in their original packaging. Specific conditions may vary for special or made-to-order pieces.